Order Delivery Timeframes
Fabric Swatches & Booklets
- Carrier: DHL eCommerce or USPS
- Handling time: 0-1 business days Fulfilled:Mon-Sat
- Transite time: 3-4 days Fulfilled:Mon-Sun
- Total delivery time: 3-5 days
- Delivery: Mailbox, no signature required
Ready-made & Customized Curtains/Drapes/Blinds & Shades
- Carrier: DHL Express, FedEx, UPS
- Handling time: 3-5 business days Fulfilled:Mon-Sat
- Transite time: 4-5 days Fulfilled:Mon-Sun
- Total delivery time: 7-10 business days
- Service: Door-to-door
- Note: May require signature for delivery
Note: During peak seasons (holidays, promotions), shipping may take longer than usual.
Shipping Coverage
We ship to 31 Countries or Area
United States (US),Canada (CA)
Australia, Austria, Belarus, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Israel, Italy, Japan, Mexico, Morocco, Netherlands, New Zealand, Norway, Poland, Portugal, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom
Shipping Fees
Curtains, Blinds & Shades, Hardware
| Shipping Type | Fee |
|---|---|
| Standard Shipping (Orders ≤ $200) | $23 |
| Standard Shipping (Orders $200-$280) | $17.99 |
| Standard Shipping (Orders > $280) | FREE |
* Not available for all products; contact customer service for express shipping options.
Sample Booklets
| Region | Fee |
|---|---|
| North America (US, Canada) | $4.99 - $8.99 |
| Other Countries | $15.99 - $29.99 |
Optional Service: Worry-Free Purchase
Protect your order with our Worry-Free Purchase service.
- Arrival delay: $5 compensation if domestic package not delivered within 10 days (30 days for international)
- Damage: Claim up to full purchase value
- Loss: Full value refund if domestic order not delivered by 30th day (60th day for international)
insurance takes effect when order is shipped; cancellable anytime
Carrier Information
We use the following carriers to deliver your orders:
- USPS
- DHL eCommerce
- FedEx
- DHL Express
- UPS
Policy: We cannot request a specific carrier. Our team selects the carrier based on your destination and package weight.
Service: All shipments are door-to-door.
Shipping Restrictions
We cannot ship to the following addresses:
- Military addresses
- PO Box addresses
Accepted addresses: Street addresses only (home or office)
Order Origin
- Fabric swatches/booklets: Shipped from domestic warehouse
- Curtains, blinds, shades: Shipped directly from our vertical factory via UPS, DHL, or FedEx
Order Tracking
Track your order easily:
- Use our online tracking tool
- Tracking number sent via email after carrier pickup
- Customers can schedule delivery appointments directly with the carrier
Address Changes
We cannot change your shipping address after the package has been picked up by the carrier. Please ensure your shipping address is correct before placing your order.
Duties & VAT
- United States: No extra charges; all fees covered
- Outside US: Duties and VAT covered in most regions
- Some countries may charge local customs VAT/import fees (customer responsibility)
Carrier Contact Numbers
For delivered but not received packages, please contact the carrier directly:
1.800.GoFedEx or 1.800.463.3339
1 (800) 742-5877
1 800 225 5345
1 855 345 7447
1.885.901.1133
